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Recent Projects

Process Coaching in Chinese Car Dealership

In September 2014 under the guidance of an experienced coach the sales team of the dealership experienced the entire sales process from the customer's perspective.

In September 2014 under the guidance of an experienced coach the sales team of the dealership experienced the entire sales process from the customer's perspective. The quality of a sales process is made by recognizing the individual needs of each customer and to find the best solution for him - or her - in a dialog. But how is a successful communication held? This question was the focus of a Process Coaching at a premium car dealership in China. With the experience gained from the customer's point-of-view, the participants then together analyzed the crucial moments in the sales process. The newly gained knowledge helps the sales team to respond to customers and prospects in a tailor-made way.

Weltkarte mit den Standorten in Deutschland (Fulda, Hannover), Mexiko, USA, China