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Coaching

Recommended when Training is not enough to solve the particular Problem of an Individual or a small Group

HGS favors Coaching to solve specific Employee Problems in a very focused Fashion.

Whereas a trainer delivers a standardized content to many participants with a common interest, such as product training or leadership training, coaching focuses on solving a specific problem or situation.

A coach will come aboard when the standardized training situation is not enough to cover or solve the particular problem or situation of an individual or a small group.  Areas which typically benefit from coaching are:

  • Career and Transition Planning
  • Performance improvement
  • Leadership issues
  • Team development
  • Team conflicts
  • Quality improvement

All HGS coaches have at least 15 years of professional experience, plus additional education in coaching skills from renowned European or American training centers. On top of this, HGS runs regular train-the-coach and coach-the-coach programs so that we may ensure that we are offering best-in-class service in Europe, Asia and the Americas.

Depending on our customer’s requirements, HGS offers two coaching approaches:

  1. Classical Coaching
    • The coach endorses change, goal achievement and implementation of identified measures by asking questions and encouraging a change of perspective;
    • The coach's role is that of “external assistant”;
    • The classical approach is highly effective and provides long-term sustainability as the will to change comes from the coachee.
  2. Involved Coaching
    • The coach is the process driver and the expert;
    • The trigger for change comes from the coach;
    • The approach is: demonstrate – have them do it – gain trust in the modified process;
    • This is a solution-based and quick approach, but sustainable success will only be achieved if management is involved and committed.

Example 2

Coaching in Sales and Customer Contact

Employees in sales and customer contact function as the company's 'business card' and, from their position on the front lines, have a special responsibility for the success of the organization. In this exposed position they often come across stressful situations in inter-personal relations which they must solve in a professional manner.

Working toward goals set by the company, these employees will be accompanied during customer contact and observations will be discussed in confidential interviews. At this point alternative behaviors and improvements will be discussed. Apart from increasing revenue and customer satisfaction, the objective is to overcome critical situations in customer contact. Here the focus is deeper reflection of one's own behavior and personality. This in turn makes stressful situations easier to handle. Results are tested in the coaching situation and then transferred into practice under the watchful eye of the coach.

The end result for companies is increased revenues as well as greater customer- and employee satisfaction.

 

 

Weltkarte mit den Standorten in Deutschland (Fulda, Hannover), Mexiko, USA, China